The nuiloa AI Story
IoT and Healthcare in Action
Provide care wherever, however, and whenever it’s convenient to your patient.
nuiloa AI care companions are social agents that create relationships with patients by rewarding them with positive feedback, modeling behaviors, and providing social support.
nuiloa AI leverages and uses EMR triggers for text alerts, voice bots, Alexa, Google Home, and more.
For every patient to have their own AI healthcare companion available to them whenever and wherever they need the support.
To improve lives by supporting healthcare to be more accessible, conversational, compassionate, and efficient.
Answering a Crisis
Patient access and retention have never been more urgent and the patient experience has never been more critical.
- Burnout is prevalent amongst providers.
- Healthcare organizations must transition to value-based care.
- Boards are applying pressure for organizations to reduce labor costs.
- The new value-based model requires care providers share a financial “risk” for a population of patients.
- To be financially successful providers must provide a new category of preemptive care, persuade patients to better manage chronic conditions, and reduce office and hospital visits.
Patients overwhelmingly describe poor communication as the worst part of the healthcare experience. With a majority of North Americans carrying a literal portable medical device (a smartphone) in their pocket — patients want access to their healthcare to be as seamless as asking Siri for directions to the grocery store.
The bigger picture for healthcare organizations is that they are currently faced with a $3 trillion system that serves approximately 370 million patients who are transitioning from fee-for-service to value-based care. One-fourth of annual U.S. healthcare spending is wasted on unnecessary services, excessive overhead, and inefficient care delivery.
Big Questions for Healthcare
How can providers effectively interact and engage with 370 million patients to manage their care and improve patient outcomes?
At the same time focusing on better patient-provider relationships that put the patient’s convenience and pace, leading to better decisions and outcomes?
While also increasing compensation and controlling costs?
The Silver Ligning
The good news is that the recent rapid virtualization of services is clearing many of these obstacles.
The next wave of healthcare is based on flexibility amidst rapidly evolving consumer needs, wants and expectations.
Where tech supports and supplements medical decisions.
Where home health becomes the default.
Where healthcare available where you are, when you want it, becomes mainstream.
Visions of the Future
This all may sound like something from a sci-fi movie. Of course, you could name a myriad of movies and cartoons, past and present, that have explored the future and the role of technology.
For example, in the Pixar/Disney animated film Big Hero 6, we get a futuristic look at how we could measure health parameters at home. Our hero, Baymax, who happens to be an inflatable robot, is in fact “your personal healthcare companion” – nurse. Through his journey, and among other themes and messages, we get a glimpse, in a heightened and accessible way, of what life might be like living with AI and how having our own Baymax, a compassionate personal health companion could remove so many barriers to our well-being.
This is no longer fantasy — the future of AI is our reality. unlike Baymax, nuiloa AI lives on the cloud and is hardware-agnostic. Nui is the heart and soul of the robot.
Accessing healthcare through a care companion that is with you wherever you are and whenever you need it is now a reality… and it’s what nuiloa AI is all about.
Meet Nui (noo-wee)
nuiloa AI present as healthcare companions, known as Nui.
Nui care companions create relationships with patients by rewarding them with positive feedback, modeling behaviors, providing social support, as well as learning from and adapting to the patient’s behavior.
Every interaction is customized based on the patient’s data.
nuiloa AI is the first and only patient outreach tool that leverages persuasion technology (think Facebook algorithms). It intelligently learns and adapts to different objectives and desired outcomes providing one seamless experience in patients’ journey across a variety of different touchpoints, whether the communication first takes place over text, and then escalates to a phone call, or even results in an in-person appointment in the end.
Behind the Tech: Compassionate Artificial Intelligence
We continue to build and introduce new sets of features to push and redefine the boundaries of this self-learning conversational AI solution. With advanced conversation flows that connect the information and self-service solutions patients need to get it done by themselves.
Nui learns and adapts to the patient’s motivations using nuiola AI’s proprietary software, as well as algorithms, statistical models, and automated A/B testing to analyze and draw inferences from patterns in the patient’s data.
Using automation to improve patient outcomes, Nui receives continuous predictive model training to improve their ability to influence patients’ compliance and behaviors using operant conditioning, social learning theory, and other human persuasion techniques.
With all these capabilities, nuiloa increases capacity and replaces legacy appointment reminders, follow-ups, and collections systems.
Imagine thousands of individual data scientists, helping healthcare systems get ahead of the value-based care curve.
What’s in a Name
nuiloa (noo-ee loh-wah)
In Hawaiian nui means “much” or “great”, and loa means “very”. The word nuiloa often comes after Aloha or Mahalo which mean ‘love” and “thank you” respectively.
The “spirit of aloha” encompasses a way of living and being, teaching lessons of peace, kindness, compassion and responsibility, which are expressed in many ways including genuine greetings that are a hallmark of Hawaiian hospitality.
Founder and CEO, Chris Halsema has a soft spot for Hawaii, having lived there for 14 years, it’s where he met his wife and where he started working in healthcare. He was inspired by the Aloha spirit. Where hospitals and AI technology can be plagued with cold, impersonal, dehumanized communications, the use of the word nuiloa is a nod of respect and acknowledgement to the Hawaiian culture. It’s a reminder that on the nuiloa platform and through the interactions of the nui healthcare companions, connection akin to the human condition is not lost but rather nurtured in its use among healthcare providers.
Meet the Founder, Chris Halsema
Chris became passionate about working with healthcare institutions after seeing the difficulties and costs associated with implementing communication tools.
In 2008 he pivoted his focus from enterprise companies to healthcare with the goal of empowering patient-centric healthcare solutions to provide the highest level of care and streamline the flow of engagement between patients and their providers.
In 2020 he launched nuiloa AI to improve support across a patient’s journey, driving connection, and greater outcomes.
With more than 20 years of experience envisioning and creating integrated solutions in healthcare, fintech, ERP, private cloud, and software development, Chris is known for his work and contributions to the creation of Application Service Providers (now known as clouds) in its early days.
Chris has worked alongside notable companies like IBM and Citrix, and his leadership in the role of CEO of PrudentConnect, which grew to become one of the first cloud ERP and CRM providers.
Interactive AI Assistant
you’ll love nuiloa
nuiloa has developed an interactive healthcare companion to help providers and patients communicate better (and achieve better outcomes).
the future is here
nuiloa innovates through a self-service automated system, helping service providers “efficiently schedule” and “collect payments” with voice bots, texts, and voice assistants.
get started now
nuiloa helps clinics improve engagement with patients, while preventing no-show rates, with an “easy to use” communication automation platform.